Trusted on the drive from data to decisions.
Don't take our word for it. Hear from the OEMs and dealer groups who put CX Guru and Performance Intelligence to work across their locations.
As a dealer, we've always been hyper-focused on customer feedback. Listening to our customers and responding to them personally has been something I've been heavily invested in for as long as I can remember — it's simply how we operate.
What CX Guru changed is our ability to do that consistently and at scale. It streamlined the whole process and made it easy to drive results with our team — turning the effort they were already putting in into real, visible outcomes.
Every customer heard, every review answered, and even the tougher reviews far easier to handle than before.
George Moffat
General Manager
Mercedes-Benz Maple
Zanchin Automotive Group
At Škoda, the human touch is part of our DNA — we're built to be simplifying, surprising and human. But words like that only mean something if a network actually lives them. And the human touch doesn't start when a customer walks through the door anymore. It starts on Google — in the reviews people read, and above all in whether anyone takes the time to reply. A customer who writes about their experience and hears nothing back has just learned something about you.
That's why CX Guru matters to us. Every review gets answered — each five-star response unique and drawn from what the customer actually wrote, never copy-paste. When a review needs looking into, it opens a thread inside the dealership so the right people see the real story before we reply publicly — accountability first, response second. And it gives us an honest view of how we're really performing: sales and aftersales separated, the people our customers name again and again, the themes that keep coming up, and how each dealership compares locally. That's the difference between managing a rating and running a business that keeps improving.
It lets us deliver the human touch consistently, right across the network — and that's exactly what we set out to do.
Tracy Kierans
Head of Network Development & Training
ŠKODA Ireland
At Policaro, we care about two things: understanding the experience our customers are having, and recognizing the people creating it. CX Guru helps us do both. I can see how we're trending month over month and how we compare across our stores — and I can see which team members our customers are naming by name. And it's a real partnership: when I suggested an employee leaderboard, the team had it built and live within weeks. It's now part of our customer feedback reporting, so we can recognize and celebrate the people going above and beyond.
Adriana Policaro
Group Director, Customer Experience
Policaro Group
Trusted by top automotive and AI innovators
