AI in Automotive, Without the Hype

AI is moving faster than any of us can keep up with alone. Every week there's a new tool, a new promise, and a new reason to feel either behind or oversold. CXP Live is a way to keep up together — a recurring, podcast-style conversation where we skip the slides and the sales deck and just talk honestly about where AI is genuinely useful in automotive, and where it's still mostly noise.

In this first episode, Vishnu R and John Ling — one from two decades inside OEMs and dealers, one from building AI products at scale — get on camera and, frankly, disagree. They'll dig into what an "AI agent" really is (and what the hype gets wrong), why so many AI projects stall in a pilot, and the unglamorous truth that the model is the easy part — it's the guardrails, the engineering, and the clean data underneath that decide whether any of it works. Expect real stories: a consumer-facing chatbot they fought to get live, the vibe-coding trap that fooled them both, and the 1.1 million customer comments that told one brand exactly what was broken.

It's built for OEMs and dealers at any stage — whether you have developers shipping custom workflows or you've never typed a prompt in your life. Come with questions; there's live Q&A throughout. And as a thank-you for joining, we'll run a free AI-powered analysis of your dealership's Google reviews so you can see what your own customers are already telling you.