AI-Powered CX Intelligence for Automotive Teams
Understand what your customers are really saying—and what to do about it. CX Guru analyzes reviews and survey feedback to deliver real-time, auto-specific insights and action plans.
The Truth Your CSI Won’t Tell You
In today’s automotive landscape, the numbers don’t always tell the full story.
Data Rich, Knowledge Poor
Feedback is collected—but rarely converted into timely action.
Truth Lies Beneath
The real customer experience lives in the comments, not the scores.
Resource Constraints
No headcount to scale insight generation.
Inconsistent Feedback Loops
Internal surveys, Google reviews, and customer cases live in silos.
Illusion of High Performance
A 4.7-star rating looks great—until you read what’s underneath.
From Feedback to Action — All in One Place
CX Guru is more than a reporting tool. It’s a real-time assistant that listens, learns, and guides you toward better customer experience outcomes—based on what your customers are actually saying.
Collect
Use conversational AI surveys to gather authentic, unfiltered feedback after key moments—like service visits or vehicle deliveries. CX Guru flags feedback that requires immediate attention so your team can turn near-misses into recovery moments and positive reviews.
Analyze
Upload survey results from internal or third-party tools and layer them with CX Guru’s analysis. See how initiatives and action plans are actually impacting customer sentiment across sales, service, F&I, and delivery.
Monitor
CX Guru continuously monitors your Google Reviews and benchmarks them against other dealerships in your market. Get alerted when recurring themes emerge, and understand how your reputation compares across the customer journey.
Chat
Want to know what’s hurting loyalty at your store? Why delivery sentiment dipped last month? Just ask. CX Guru reads every review and survey and gives back clear, specific guidance—no dashboards required.
Built for Leaders Who Need Actionable Insights—Not Just a Score
Whether you lead a brand or run a single rooftop, CX Guru moves you from anecdotes to actionable intelligence.
CX Director of Brands: See real-time sentiment across your network. Compare regions. Spot emerging trends without waiting for the next report drop.
Dealer Group Operations Leader: Find recurring issues across locations. Prove the impact of CX programs. Standardize great experiences across rooftops.
Dealer Principal: Know what’s working—and what’s broken—across service, sales, and parts. Act on unfiltered feedback before it impacts your reputation
Start with your Free Google Review Report
Want to see how your brand or dealership compares to competitors in your market? CX Guru can generate a snapshot report analyzing your public Google Reviews—including sentiment trends, most-mentioned issues, and how your experience stacks up.
